Step 1 — Contact support
Most issues can be resolved quickly. Start by opening a chat with our live support (button at the bottom right of any page) or email support@spaceclover.com.
Step 2 — Escalate to the complaints team
If the first-line response does not resolve the issue to your satisfaction, you can escalate by emailing complaints@spaceclover.com. Please include:
- Your registered email address
- A clear description of the issue
- The date, time, and any relevant transaction or round IDs
- Any supporting screenshots
We will acknowledge within 3 business days and issue a written decision within 21 business days.
Step 3 — Alternative Dispute Resolution
If the internal process does not resolve the complaint, or if you do not agree with the outcome, you can refer the matter to the Curaçao Gaming Control Board:
- Website: gcb.cw
- Email: complaints@gcb.cw
The licence number for this operator is REPLACE_LICENCE_NUMBER. Please quote it when contacting the regulator.